Management Consultancy & Strategy
We provide strategic advisory, digital transformation, and project delivery services that help organisations plan, execute, and thrive in a digital-first world.
Read MoreSupport Services
Service You Can Trust
At Jean Edwards, we provide dependable, expert-led support services that underpin critical reinsurance operations. Our IT Support and Maintenance, Service Desk Management, and Vendor and Third-Party Management offerings are built to ensure system resilience, service continuity and effective provider oversight.
Reliable Support for Reinsurance IT Environments
Reinsurance organisations operate in a high-stakes, data-intensive environment where even minor IT disruptions can lead to significant operational or regulatory consequences. Jean Edwards offers comprehensive support services tailored to this unique landscape, ensuring your technology performs reliably, your users are supported effectively, and your external providers are delivering against expectations.
Our Support Services
Keeping your core systems stable, secure and current
- Proactive monitoring and incident resolution
- Routine system patching, upgrades and maintenance
- User access management and security support
- Support for both legacy systems and modern cloud platforms
Providing your teams with responsive, professional helpdesk support
- Managed service desk operations with service level agreements and reporting
- Multi-tiered support models including first, second and third line
- Reinsurance system expertise across underwriting, claims, bordereaux and more
- End-user satisfaction and service quality measurement
Ensuring suppliers deliver value and remain aligned with your business needs
- Oversight of outsourced services, software vendors and hosting providers
- Monitoring contract compliance and supplier performance
- Support with onboarding, audits and supplier reviews
- Governance frameworks to manage third-party risk and meet regulatory expectations
Why Partner with Jean Edwards?
- Specialists in Reinsurance IT
We understand the systems, data flows and service expectations specific to the reinsurance sector.
- Flexible Support Models
We offer tailored solutions, from fully managed support to collaboration with your internal teams.
- End-to-End Oversight
We manage not just incidents but the full lifecycle of IT service quality and vendor accountability.
- Trusted by Industry Leaders
Our support services are used by Lloyd’s syndicates, global reinsurers and technology providers across the market.
Data Services
Our data migration, reconciliation, and management services ensure your information is accurate, secure, and fully optimised to support informed decision-making.
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AI and Automation
We harness the power of machine learning and automation to streamline operations, improve efficiency, and unlock new opportunities for innovation.
Read MoreGlobal Presence
As a global IT consultancy, we have offices worldwide, delivering innovative solutions and expert support to clients across all regions.
